Accessibility and support
We want everyone to be able to use the Credit Security Limited customer portal. You can ask us for help if a disability, health condition or other circumstance makes it difficult to use our website or understand information about your account.
Help using the portal
- Use the Tab key to move between links and controls, Shift+Tab to move back, and Enter to follow a link. Use Space to select a checkbox or activate a button.
- The first link on each page lets you skip to the main content.
- You can enlarge text using your browser's zoom controls. On most computers, use Ctrl and + (Command and + on a Mac).
- You can use a password manager and paste your password or email login code into the relevant field.
- If your session is about to expire, use the Keep working button in the warning to request more time.
Request assistance or a different format
If you cannot use the portal, need help understanding a letter or would like to discuss a different format, such as larger text or an accessible electronic document, please contact our team. Tell us what would help you and which information or document you need.
Contact us using our online form or postal address, or call 01296 642119. You do not have to use the telephone to ask for help.
Please do not send your password, login code or card details. You do not need to give medical details to report a website accessibility problem.
Report an accessibility problem
Tell us which page you were using, what you were trying to do and what went wrong. If possible, include your browser and any assistive technology you use. You can describe the problem in words; a screenshot is optional.
Our accessibility work
We are working towards the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. We are continuing to check the portal, including keyboard use, screen readers, forms and downloadable documents. We have not yet completed an independent audit of every customer journey and document.
Last updated: .
